FAQ
What kind of payment do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
If I want to modify or cancel an order, how do I do it?
To cancel or modify your order, please contact our customer service department by phone. You can reach us at our toll-free number from 9 AM to 6 PM Eastern Time, Monday to Friday. Please note that once your order has been shipped, it cannot be canceled or modified.
Where and how can I check the status of my order?
To check the status of your package, please contact our customer service department. You can call our toll-free number from 9 AM to 6 PM Eastern Time, Monday to Friday. Alternatively, you can email us at info@artsofjaipur.com for updates.
How can I avail a promotional code?
When you reach the checkout page, you’ll find a box labeled “Promotional Code.” Simply enter your code in the designated field and click the “APPLY” button to finalize your order.
What is the process I need to follow if there is a problem with my order?
If you encounter any issues or discover damage to your package due to shipping negligence, please contact our Customer Service department immediately at our toll-free number, 0000. We’re available from 9 AM to 6 PM Eastern Time, Monday to Friday. If you ordered an oversized rug and experience any problems, please be aware that a special procedure must be followed.
How much time does it take for my order to arrive?
If you encounter any issues or discover damage to your package due to shipping negligence, please contact our Customer Service department immediately at our toll-free number, 0000. We’re available from 9 AM to 6 PM Eastern Time, Monday to Friday. If you ordered an oversized rug and experience any problems, please be aware that a special procedure must be followed.
Can I know more about your return policy?
We offer a 30-day In-Home Trial policy for every rug we sell. However, this policy does not apply to custom rugs, items sold during clearance, or opened rug pads. If you’re not satisfied with your rug, you can return it with no questions asked. Please keep in mind that return shipping costs are your responsibility.
How and will my credit card be charged?
Your credit card will be charged shortly after you click the “Submit Order” button at the checkout.
How do the credit card pending and authorization charges work?
If you see pending charges on your credit card from a purchase that was not completed, an order that was canceled, or an order that is still processing, it’s likely due to a temporary authorization placed by your financial institution. This is a standard practice to ensure that your order can be processed smoothly, even if any issues arise.
When will my refund be credited to my account?
As soon as we receive your returned merchandise, we will inspect the item to determine if it is soiled or damaged. Once the verification is complete, we will issue a refund. Please note that it may take several days for your bank to process the credit and reflect it on your statement.
Which is the best way to contact you?
You can contact our Customer Service Department at our toll-free number from 9 AM to 6 PM Eastern Time, Monday to Friday. We’re also available for online chat during these hours. Additionally, you can reach us via email at info@artsofjaipur.com.